Play Responsibly with tkwin

Golden Rules for Responsible Gaming

• Only gamble with money you can afford to lose — never use rent, food or bill money for gaming.
• Set a strict time and money budget before every session and stick to it, regardless of whether you are winning or losing.
• Never chase losses. If you have reached your budget for the day, stop playing — chasing losses almost always leads to bigger losses.
• Take regular breaks. Step away from the screen every 30-60 minutes, especially during long sessions.
• Keep gaming in perspective. It should be one small part of a balanced life, not a primary activity or income source.
• Never play when emotionally distressed, intoxicated, or under pressure. Clear-headed decisions lead to better experiences.

Gambling at tkwin should always feel like a leisure activity — something you do by choice for enjoyment, with money you have specifically set aside for entertainment. If at any point it stops feeling that way, that is your signal to pause and reflect.

If a friend or family member has raised concerns about your gambling, take their concern seriously. External perspectives are often more objective than our own self-assessment, particularly when the activity in question carries financial or emotional risk.

If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to use tkwin's self-exclusion tool and to seek support from a trusted person in your life. The sooner problem gambling is identified, the easier it is to address. You do not need to reach a crisis point before asking for help.

If you answered yes to two or more of these questions, we encourage you to reach out to tkwin support using the email address in the footer. Our team will help you activate appropriate responsible gaming controls and, where necessary, refer you to external professional support resources.

How Self-Exclusion Works at tkwin

Self-exclusion is the most robust tool available to players who feel they need a complete break from gambling. When you request self-exclusion from tkwin, the following will happen immediately:

• Your account will be locked and you will not be able to log in or place bets for the duration you select.
• Any pending promotional offers or bonuses will be cancelled for the exclusion period.
• You will be removed from all marketing communications for the duration of the exclusion.

Self-exclusion periods available are: 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. For a temporary exclusion, the lock will be lifted automatically at the end of the period. For permanent exclusion, your account will be closed and cannot be reopened. To request self-exclusion, email our support team using the address in the footer and include your account username and your preferred exclusion duration.

Reactivating After a Temporary Exclusion

When a temporary self-exclusion period ends, your account will not reactivate automatically. You must contact tkwin support to request reactivation. Our team may ask you to confirm that you wish to resume play and remind you of the responsible gaming tools available before your account is reinstated. This deliberate step is designed to give you a final moment of reflection before returning to the platform.

tkwin operates exclusively for adults aged 21 and above. We take the protection of minors extremely seriously and employ a range of measures to prevent underage access to our platform, including mandatory age verification checks during the account registration process. Anyone found to have provided false age information during registration will have their account closed immediately and any funds held in the account may be forfeited.

If you share a device with younger family members, we strongly recommend the following steps to prevent unintended access to the tkwin platform:

• Always log out of your tkwin account when you are finished playing, particularly on shared or family devices.
• Do not save your tkwin login credentials in a browser or device that minors can access.
• Use parental control or device management software to restrict access to gambling-related websites on any device used by minors in your household.

A Note on Confidentiality

All responsible gaming requests and support enquiries are handled with complete confidentiality. Your account status, your request for self-exclusion, and any communications with our support team regarding gambling concerns are treated as sensitive personal information and are not shared with any third party other than as required by applicable law. You can ask for help at tkwin without fear of judgment or disclosure.